Announcing launch of Ocelot AI
The Enrollment Management Communications team is excited to announce that as of Dec. 2, Ocelot’s chatbot and texting platform has officially launched on a handful of UAF’s student-serving website homepages. EM Comm has partnered closely with Nanook Technology Services to launch this new platform. The goal of this new platform is for UAF’s student-serving offices to continue to help as many current and prospective UAF students as possible by giving them immediate responses to their pressing questions.
Current UAF students will now have access to a chatbot with both a pre-loaded library of office-specific information and a generative AI function that allows the chatbot to “crawl” the UAF website for accurate and engaging information. UAF staff in these select offices now have a live assistant function that allows staff members to take over chatbot conversations to help students in real-time, as well as a texting function to send text campaigns to current UAF students.
Phase 1 of this platform launch has concluded with implementing the chatbot on these website homepages. Phases 2 and 3 will bring about a live Banner feed within the platform, collection of staff feedback, additional training sessions, and potential expansion to more UAF offices.
EM Comm encourages UAF staff to test this chatbot and leave feedback on any interactions that feel less than adequate. You can leave feedback directly in the chatbot by giving a “thumbs down” to an interaction, then submitting a comment. We’re excited about this new technology and want it to serve both our UAF students and staff in the best way possible!
Have any questions? Please direct them to Jane Groseclose in Enrollment Management Communications.